COM2US ONLINE GAME
TERMS OF SERVICE
1. GENERAL
These
COM2US ONLINE GAME TERMS OF SERVICE (these ¡°Terms¡±) govern the relationship
between you (¡°you¡± or ¡°User¡±) and Com2uS Corporation and/or its affiliates
(¡°Company¡±, ¡°we¡±, ¡°us¡± or ¡°our¡±) regarding the use of online game services and
related services (collectively, ¡°Services¡±).
2. REVISION OF THESE TERMS
¨ç Company reserves the right to amend, at its sole
discretion, any portion of these Terms at any time. The amended Terms will be
posted or displayed within the Services. By continuing the use of our Services,
Users will be deemed to have accepted and agreed to such changes. Except as
otherwise stated, any such amendments will be automatically effective thirty
(30) days after they are initially posted or displayed. If you do not agree to
any of the revised Terms, terminate the use of the Services and close your
account.
¨è If you have any questions about these Terms or our
Services, you may contact us via customer service provided within the Services.
3. OPERATION POLICY
¨ç The operation policy (the ¡°Operation Policy¡±) of Company
is to protect the rights of Users and regulate any necessary matters within the
Services to maintain the order of the game world under the scope of these
Terms.
¨è Company shall post the Operation Policy on the home
screen, game website (https://kritika-global.com/) and/or on a
connected site.
¨é Company may amend the Operation Policy in accordance
with Section 2.1 above; provided, however, that we will inform the amendments
in advance if the revised Operating Policy falls under any of the following
cases:
4. MEMBERSHIP
¨ç Users shall sign up for membership on the home
screen or game website (https://kritika-global.com/)
to access the Services.
¨è Users shall provide the necessary information to Company
for membership.
¨é Users shall not provide false information,
including, without limitation, actual full name when signing up for membership.
¨ê Children under the age of fourteen (14) are not
allowed to use the Services.
5. ACCEPTANCE AND DENIAL OF
MEMBERSHIP
¨ç Company shall accept a User¡¯s membership
(hereinafter referred to as ¡°Member¡±) request if accurate and correct
information has been provided.
¨è Company reserves the right to deny a membership
request for the following reasons:
¨é Company reserves the right to withhold membership
approval until the following conditions are resolved:
6. MEMBER ACCOUNT AND PASSWORD
¨ç For the convenience of protecting Members¡¯
information and informing the use of the Services, Members may create an
account ID by combining letters, numbers and/or special characters.
¨è Company shall manage Members with account IDs,
including, without limitation, decision to approve membership request.
¨é Members are responsible for managing their own
account information with care. Company is not liable for any loss or damages to
the Member¡¯s account.
¨ê Members are responsible for managing the password to
their account. Members may change the password at any time for security
reasons.
¨ë Members shall change the password regularly.
7. PROVISION AND CHANGES OF MEMBER
INFORMATION
¨ç Members shall provide accurate and correct
information to Company under these Terms. Members are responsible for any loss
or damages due to false information.
¨è Members may modify any personal information; provided,
however, that any necessary information including, without limitation, full
name and account ID cannot be modified for the management of the Services.
¨é Members shall modify any information online or
inform Company when the information provided on the membership request has
changed.
¨ê Company shall not be liable for any loss or damages
caused by not modifying the information.
8. PRIVACY POLICY
¨ç Company shall commit to protect the personal
information of Members in accordance with applicable laws and regulations. The
protection and use of personal information shall follow applicable laws and
regulations, and Company¡¯s Privacy Policy (¡°Privacy Policy¡±).
¨è Privacy Policy does not apply to any services
provided by third parties on Company¡¯s website or the game¡¯s website.
¨é Company shall not be liable for any disclosure of
personal information due to reasons attributable to the Member.
9. OBLIGATIONS OF COMPANY
¨ç Company shall exercise its rights and fulfill its
obligations in good faith under these Terms, and applicable laws and
regulations.
¨è Company shall be equipped with a security system to
protect Members¡¯ personal information (including, without limitation, credit card
information) and provide a safe environment for Members to use the Services. Company
shall not disclose or provide the Member¡¯s personal information to any third
party, except in accordance with these Terms or Privacy Policy.
¨é To provide continuous and stable Services, Company
shall make sure to repair any equipment failures or data damages without delay,
except for the occurrence of natural disasters, emergencies or unavoidable
causes.
10. OBLIGATIONS OF MEMBERS
¨ç Members shall not engage in any of the following
acts:
1. register false information;
2. use other¡¯s personal information;
3. impersonate any person or entity,
including, without limitation, Company or its affiliates¡¯ employees,
administrators, or other representatives;
4. change any information posted by Company;
5. transmit or post any information prohibited
by Company;
6. produce, distribute, use or advertise
any computer programs, devices or equipment that are not approved or provided
by Company;
7. infringement of intellectual property
rights or copyrights of Company and/or third parties;
8. interfere with the Services or damage
the reputation of Company and/or third parties;
9. disclose or post any obscene or
violent messages, images, voice recording, or information that are against
public order;
10. trade or sell game data (account,
character or game items) for a fee or security rights;
11. advertise or promote the acts
mentioned in subsection 10 above;
12. use the Services for profit, sales,
advertisement or political purposes without prior consent from Company; or
13. violate any applicable laws and
regulations, or morals and social norms.
¨è Members shall be obliged to check and follow the
regulations in accordance with these Terms or any notices provided by Company.
¨é Company reserves the right to determine the details of the actions mentioned in Sections 10.1,
10.2, and any of the following in accordance with the Operation Policy, and
Members shall be obliged to follow them:
1. Restrictions on the name of Member¡¯s
account, character, alliance and guild;
2. Restrictions on the contents and use
of in-game chat;
3. Restrictions on the use of community
board;
4. Restrictions on the use of game play;
and
5. Any matters deemed necessary by Company
for the operation of the Services, to the extent that it does not infringe the
basic rights of Members to use the Services.
11. CHANGES TO THE SERVICES
¨ç Members may use the Services in accordance with these
Terms, the Operation Policy and any game regulations set by Company.
¨è Company reserves the right to produce, modify,
maintain or repair any contents of the virtual world created for and made
available within the Services.
¨é Company shall take necessary measures to protect the
game world from the real world and maintain the order and characteristics of
the game world.
¨ê Company reserves the right to patch, update or
modify the Services within the game due to any operational or technical issues.
Any notifications regarding the modification of the Services will be informed
within the game after the changes have been made.
12. PROVISION AND SUSPENSION OF THE
SERVICES
¨ç Company shall provide the Services in accordance
with Company¡¯s business policy. Company shall inform the Services hours on the
home screen or game website (https://kritika-global.com/).
¨è Company may not and shall not be obliged to provide
the Services for a period of time due to the following reasons:
1. if maintenance, repairment or
replacement of the ICT (Information and Communication Technology) equipment or
changes to game content or the Services is required;
2. if it is necessary to take measures
against any unstable Services, abnormal use of the Services by Members,
telecommunication problems, or cyber attacks such as hacking;
3. if the provision of the Services is
prohibited under applicable laws and regulations for any period of time or
reason;
4. if normal operation of the Services
cannot be provided due to too many connections, equipment difficulties, blackout,
emergencies or natural disasters; or
5. if Company ceases to operate due to
business failure.
¨é Upon occurrence of Section 12.2.1 above, Company
reserves the right to temporarily cease the Services for a certain period of
time, e.g., weekly or biweekly, to inspect the equipment and Services. Company
may inform Members of such cessation on the home screen or game website (https://kritika-global.com/).
¨ê Upon occurrence of Section 12.2.2 above, Company
reserves the right to temporarily cease the Services without prior notice. Company
may inform Members of such cessation on the home screen or game website (https://kritika-global.com/)
afterwards.
¨ë Company shall not be liable for any loss or damages
caused by the use of the Free Services (as defined below), except for willful
or gross negligence.
¨ì Upon occurrence of Section 12.2.2 to 12.2.5 above, Company
reserves the right to terminate all of the Services with notice on the game
website (https://kritika-global.com/) at any
time.
¨í In the event of the termination of the Services
under Section 12.6 above, Users agree to waive the rights to claim any form of
compensation for free or paid items, contents, and Services.
13. COLLECTION OF INFORMATION
¨ç Company reserves the right to access any information
deemed necessary to maintain the order of the game world, to resolve disputes
between Members, and to handle civil affairs. Third parties that do not have
authority in accordance with applicable laws and regulations cannot access to
the information. Company shall notify the Member in advance of the reason and
scope of the access if Company needs to access the chat history of a Member.
However, Company may notify the Member afterwards if Company is required to access
the information for the investigation, process or confirmation of a violation
against applicable laws and regulations, or Article 10.
¨è Company reserves the right to collect and utilize
any information regarding the settings or specifications of Members¡¯ PC or
mobile device for the operation or improvement of the Services.
14. PAID SERVICES
¨ç Company provides Services free of charge (the ¡°Free
Services¡±) and Services that may require payments (the ¡°Paid Services¡±).
Members shall be responsible for the use of such Services.
¨è Company shall provide the procedures for the payment
method.
¨é Members shall make the payments faithfully in
accordance with the payment method provided by Company for using the Paid
Services. However, if the payment has not been made, the Paid Services shall be
deemed to have been withdrawn.
¨ê Minors are not allowed to use the Paid Services.
15. COPYRIGHTS
¨ç Copyrights and other intellectual property rights of
the contents created by Company within the Services belong to Company.
¨è Members shall not reproduce, transmit, publish,
distribute, broadcast, or allow third parties to use any information obtained
within the Services for profit purposes without prior consent from Company and
its licensors and rights holders.
¨é ¡°User Content¡± refers to any
material or data that Members or Users upload or transmit to others within the
Services such as text, images, videos or audio. You grant Company to use the User
Content in accordance with the following methods or conditions:
1. change the format or make
modifications to the User Content so that it can be edited and used in any form
such as publication, reproduction, performance, transmission, distribution,
broadcast or creation of derivative works; and
2. do not sell, loan or transfer the User
Content for a business deal without prior consent from the User.
¨ê Company shall not use the User Content that is not
visible within the game or not integrated with the Services for commercial
purposes without explicit consent of the Member.
Members may delete such User Content at any time.
¨ë Company reserves the right to delete, move, or
refuse to register a post without prior consent from the Member if it is deemed
to be a prohibited act in accordance with Article 10.
¨ì If you believe that any content posted on the
community board operated by Company has been used in a way that constitutes an
infringement, you may request Company to remove the content or send a
counter-notification letter. In this case, Company shall promptly take the
necessary measures and notify the applicant thereof.
¨í Section 15.3 is valid while Company operates the
Services, and continues to apply even after withdrawal of membership.
¨î The Digital Millennium Copyright Act (¡°DMCA¡±)
provides recourse for copyright owners who believe that their rights under the
United States Copyright Act have been infringed by acts of third parties over
the internet.
If
you believe in good faith that any contents or materials infringe your
copyright rights, please provide the following information in written form:
The
contact information of our designated agent is as follows:
Com2uS
Corporation
Attn:
Legal Affair Department Agent
A-dong,
BYC Highcity B/D, 131 GasanDigital 1-ro, Geumcheon-gu, Seoul, the Republic of
Korea
Email:
legal@com2us.com
16. WITHDRAWAL OF SUBSCRIPTION
¨ç Members who have subscribed for the Paid Services
may withdraw their subscription within seven (7) days from the purchase date or
the starting date of the Paid Services.
¨è Members may not withdraw their subscription for any
of the following reasons:
1. if paid contents have been used
immediately upon purchase;
2. if any rewards or benefits that were
provided along with paid contents have been used;
3. if paid contents have been opened or
deemed open;
4. if any additional contents (currency,
point, mileage or items) that were provided along with paid contents have been
used;
5. if a part of the bundle has been used
and cannot be retrieved;
6. if the User received the contents as a
gift;
7. if a part or all the contents have
been damaged by the User; or
8. for any other reasons withdrawal of
subscription is restricted in accordance with applicable laws and regulations.
¨é If a Member withdraws subscription, Company shall
immediately retrieve or delete the Member¡¯s Paid Services and refund the
payment as soon as possible.
¨ê If the payment was made by credit card or any other
payment methods, Company shall request the payment service provider to cancel
the bill. However, if Company has already received the payment, it will be
refunded to the payment service provider and the Member shall be notified.
¨ë If items have been partially used, Company may
charge the Member an amount equivalent to the profit earned by the Member from
using the item.
¨ì Members who have withdrawn their subscription shall
cover any costs required for returning the item and Company cannot claim any
penalty or compensation to the Member for their withdrawal of subscription.
17. TERMINATION OF MEMBERSHIP BY
MEMBERS
¨ç Members may terminate the use of the Services
(¡°Membership Withdrawal¡±). If a Member requests for Membership Withdrawal, Company
reserves the right to verify identification of the Member. Once the
identification of the Member has been verified, Company shall take necessary
measures to fulfill the request.
¨è Members shall contact customer service and follow
the procedures for Membership Withdrawal.
18. TERMINATION OF MEMBERSHIP BY COMPANY
¨ç Company reserves the right to terminate Membership
after prior notice if the Member violates any of the obligations in accordance
with these Terms. If a Member causes any damage to Company by willfully
violating any of the applicable laws and regulations, Company shall terminate
Membership without prior notice.
¨è When Company terminates Membership, Company shall
notify the reason and date of termination to the Member in written form or
email.
¨é Member whose Membership has been terminated in
accordance with Section 18.1 above shall lose the right to use the Paid Services
and cannot claim a refund or compensation.
19. RESTRICTIONS ON THE USE OF THE SERVICES
¨ç Company reserves the right to impose restrictions
according to the categories below:
1. restriction on certain rights of the
User: limit certain rights temporarily, including, without limitation, in-game
chat;
2. restriction on the use of the
character: limit the use of Member¡¯s character temporarily or permanently;
3. restriction on the use of the account:
limit the use of Member¡¯s account temporarily or permanently; or
4. restriction on the Member: limit the
Member from the use of the Services temporarily or permanently.
¨è If the restriction in accordance with Section 18.1
is justifiable, Company shall not compensate for any loss resulting from the
restriction.
20. PROVISIONAL MEASURES
¨ç Company reserves the right to suspend an account
until an investigation of the following cases has been completed:
1. when a legitimate report has been
received that the account has been hacked or stolen;
2. when there is suspicious activity by
an offender, including, without limitation, use of illegal programs; or
3. for any other reasons provisional
measures have been deemed necessary.
¨è When the investigation has been completed, Company
shall extend the period of use for any Paid Services by the Member; provided, however,
that this shall not apply if the Member has been proven to be an offender.
21. REASONS AND PROCEDURES FOR
RESTRICTIONS
¨ç Company determines the specific reasons and
procedures for restrictions in accordance with the Operation Policy in
consideration of the content, degree, frequency and result of the violation.
¨è If Company imposes restrictions on a Member in
accordance with Article 19, Company shall notify the Member in writing, e-mail,
or post on the home screen or game website (https://kritika-global.com/)
of the following:
1. the reason of the restriction;
2. the type and period of restriction;
and
3. how to file an objection to the
restriction.
22. PROCEDURE FOR FILING AN OBJECTION
TO RESTRICTIONS
¨ç To file an objection to a restriction, the Member
shall submit the reason of objection in written form or email within fifteen (15)
days from the date of notification by Company.
¨è Company shall reply within fifteen (15) days of the
objection filed by the Member; provided, however, that if it is difficult to
reply within fifteen (15) days, Company shall notify the Member of the reason
and processing schedule.
¨é Company shall take corresponding measures in
accordance with Section 22.2 above.
23. INDEMNIFICATION
¨ç Members agree to defend, indemnify and hold Company
and its affiliates harmless from any claims, losses, damages, liabilities,
including legal fees and expenses, resulting from:
1. your use or misuse of the Services;
2. any breach of these Terms or policies;
or
3. your breach of any of the
representations, warranties and agreements made by you herein.
¨è Company reserves the right to solely assume
exclusive defense and control of any matter otherwise subject to
indemnification by you.
24. DISCLAIMER OF WARRANTY
¨ç Company shall not be liable if it is unable to
provide the Services due to natural disasters, war, accidents, emergencies,
technical defects, or any other force majeure events beyond its control.
¨è Company shall not be liable for any difficulties or
suspension of the Services, or termination of contract due to reasons
attributable to the Member.
¨é Company shall not be liable for any loss or damages
caused by the suspension or failure of the telecommunications service provider.
¨ê Company shall not be liable if it is unable to
provide the Services due to the repairment, replacement, inspection or
malfunction of the equipment or facility that provides the Services.
¨ë Company shall not be liable for any problems caused
by the Member¡¯s internet network or computing environment.
¨ì Company shall not be liable for the reliability or
accuracy of any information, materials or contents posted or transmitted by
Members or third parties within the Services.
¨í Company shall not intervene in any disputes between
Members and/or third parties, nor be liable for any loss or damages resulting
therefrom.
¨î Company shall not be liable for any loss or damages incurred to the Members with the use of
the Free Services provided by Company.
¨ï Company reserves the right to provide a part of its
Services through third parties. Company is not liable for any loss or damages
resulting from the use of services provided by third parties.
¨ð Company shall not be liable for the loss or damages
caused by the selected use of the Services or failure to obtain any expected
game characters, experience or items.
¨ñ Company shall not be liable for the loss of digital
asset (game currency), rank, grade or experience within the Services.
¨ò Company shall not be liable for any loss or damages
due to errors caused by inaccurate or omitted personal information, or any
technical errors caused by the Member¡¯s computer.
¨ó Company shall not be liable for any matters that
arise from the limitations of the Services or game time in accordance with
applicable laws and regulations.
25. DISPUTE RESOLUTION
¨ç Company shall provide instructions on how to send
feedback or complaints on the home screen or game website (https://kritika-global.com/).
¨è Company shall process the feedback or complaints
within a reasonable period of time if they are recognized to be justifiable. If
the process takes some time, the Member shall be notified by email, written
form, or on the game website (https://kritika-global.com/).
¨é If a dispute arises between Company and the Member,
the arbitration shall be conducted by a third party. Company shall comply with
the arbitrator and provide evidence of the measures taken against the Member,
if necessary.
26. GOVERNING LAW
These
Terms are governed by, construed and enforced in accordance with the laws of
the Republic of Korea. All claims, dispute or lawsuits related to these Terms
are subject to the jurisdiction of the courts in the Republic of Korea.
27. LANGUAGE
The
translation of the English language version of these Terms is provided for
informational purposes only and does not modify the English language version of
these Terms. If there is a conflict between the English language version of these
Terms and its translation, the English language version of these Terms will
control.
28. WAIVER
The
failure or delay to exercise or enforce any of Company¡¯s rights under these
Terms does not waive our right to enforce such right. Any waiver of such rights
shall only be effective if it is in writing and signed by us.
29. SEVERABILITY
If
any part of these Terms is held to be unlawful, void or unenforceable under any
applicable law or court if competent jurisdiction, the remaining provisions of
these Terms shall remain valid and enforceable.
30. ENTIRE AGREEMENT
These
Terms is complete and exclusive understanding of the Member and Company
relating to your use of the Services, and supersede all prior understandings of
the parties hereto.